CDN providers are faced with large challenges in deploying, managing and enhancing their customers asset needs on a daily basis and we realize the challenges that come with supporting those environments. With over twenty years of experience supporting Infrastructure Providers, we are perfectly fit to provide your Outsourced Support.
5 reasons why Bobcares is the right choice for CDN Provider Support
CDN Support Experience
Long history of working with CDN providers
CDN Tech Expertise
We support the full range of CDN technologies
Live Streaming Support
We support Red5, Wowza, Plex, Nimble, and more
19+ Years Experience
Founded in 2001, we have a ton of experience
Pay in bulk or in part as per your convenience
Plans and Pricing
As low as $75/month
- Helpdesk, phone & live chat
- 24/7 availability
- 100% white label services
- Industry leading response time SLA
Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.
- Experts dedicated to your company
- Flexible shift times
- Weekday, weekend or 24/7
- End-user & server support
Ideal for companies that have complex infrastructure, high support volume or need more than end user support.
As low as $29/hour
- Professional server administration
- Available 24/7
- CDN tech expertise
- Opt-in proactive support
Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.
100% white labeled, US based tech support for web hosts, web designers, and more.
Tell us your business challenge and we’ll build a custom solution for you.
The ipgod difference
Support by Computer Science graduates
At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.
Market leader for 18+ years
Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.
100,000+ servers supported
Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.
Located in Phoenix, USA and Kochi, India
We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.
ISO 27001 certified information security
We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.
ISO 9001 certified support quality
We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
- 24/7/365 availability
- 100% white labeled
- Email & Help desk support
- US based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
- Security monitoring
- Performance monitoring
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Vulnerability monitoring and patching
- Timely system updates
- Backup & DR management
- High availability maintenance
How we help
We will manage your server infrastructure and transparently support your customers over phone, live chat and help desk. Here’s what you get by partnering with us:
Our web hosting support engineers help your customers 24 hours a day, 7 days a week. Your clients will always receive fast and friendly support.
We maintain 24/7 web hosting support channels over phone, help desk and live chat. Your customers will get quick support 24/7 over any channel they choose.
Edge network tech support
We will take care of the first line support for the edge network. This includes sync errors, setting up logging, edge server migrations, and more.
Fixing latency issues
We prevent customer complaints by proactively monitoring your server health. We fix resource congestion, slow services, and more to keep your service blazing fast.
We’ll patch your servers as soon as new vulnerabilities are disclosed, and we periodically audit the server security to reinforce server defenses.
If your server or services crash for some reason (DB error, hardware error, etc.), we’ll quickly get on the case and bring the VM / server back online.
Web hosting tech support
If your customers need help with configuring or troubleshooting their hosted services, our support engineers will come to their help within minutes.
Streaming media support
We will keep an eye on the latency metrics for the streaming servers and help you optimize the traffic and media quality to prevent bottlenecks.