Our awarding winning team at Bobcares provides you and your customers instant support round the clock – over phone, helpdek and live chat. All our engineers are certified and recognized as top-tier talent in web hosting support, each with years of experience.

5 reasons why Bobcares is the right choice for Cloud Hosting Support

Cloud Expertise

Proven track record in cloud & virtualization support

24/7 Availability

On helpdesk, phone & live chat

Certified Engineers

Support team is staffed 100% by engineers

19+ Years Experience

Founded in 2001, we have a ton of experience

Flexible Billing

Pay in bulk or in part as per your convenience

Plans and Pricing

Shared Support

As low as $75/month

  • Helpdesk, phone & live chat
  • 24/7 availability
  • 100% white label services
  • Industry leading response time SLA

Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.

Dedicated Support

Custom pricing

  • Experts dedicated to your company
  • Flexible shift times
  • Weekday, weekend or 24/7
  • End-user & server support

Ideal for companies that have complex infrastructure, high support volume or need more than end user support.

All In One Support

As low as $129/month

  • 100% managed support
  • Helpdesk, phone & live chat
  • Server monitoring and maintenance
  • Unlimited support*

Built for startups who need a flexible support plan, and 24/7 server monitoring and maintenance.

Phone Support

100% white labeled, US based tech support for web hosts, web designers, and more.

Custom Solution

Tell us your business challenge and we’ll build a custom solution for you.

The ipgod difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

Market leader for 18+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

100,000+ servers supported

Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Our services

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

  • 24/7/365 availability
  • 100% white labeled
  • Email & Help desk support
  • US based phone support
  • Live chat support
  • Response and resolution time SLAs
  • Dedicated quality assurance team
  • VM/Web hosting specialization
  • Certified information security
  • Certified support quality

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

  • Security monitoring
  • Performance monitoring
  • Server health monitoring
  • 24/7 emergency support
  • Periodic server hardening
  • Regular performance optimization
  • Vulnerability monitoring and patching
  • Timely system updates
  • Backup & DR management
  • High availability maintenance

How we help

We will manage your cloud infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:

End-user Technical Support

We’ll respond within minutes to all support queries around the clock.

Emergency VM Support

We’ll help your customers quickly recover from boot errors, service errors, and more.

VM Provisioning

We help you meet your provisioning guarantee – whether it’s in mins or hours.

VM Setup / Migration

We’ll help your customers setup new servers, and migrate in their apps.

VM Backup Management

We’ll help your customers quickly recover from boot erroWe’ll monitor and fix snapshot backups, so that you’ll always have a reliable backup.rs, service errors, and more.

HA Management

We’ll monitor the health & capacity of h/w nodes so that your HA works flawlessly.

End-user IT Consultation

We’ll help cloud users meet their goals by designing the ideal server infrastructure.

Hypervisor Administration

We’ll help you scale up, and keep resource utilization under check.