Shared Support

As low as $75/month

  • Helpdesk, phone & live chat
  • 24/7 availability
  • 100% white label services
  • Industry leading response time SLA

Ideal for small to medium businesses with low support volume and a fairly simple infrastructure.

Dedicated Support

Custom pricing

  • Experts dedicated to your company
  • Flexible shift times
  • Weekday, weekend or 24/7
  • End-user & server support

Ideal for companies that have complex infrastructure, high support volume or need more than end user support.

All In One Support

Custom pricing

  • 100% managed support
  • Helpdesk, phone & live chat
  • Server monitoring and maintenance
  • Unlimited support*

Built for startups who need a total hands-off solution that includes both end-user support and server maintenance.

Phone Support

100% white labeled, US based tech support for web hosts, web designers, and more.

Custom Solution

Tell us your business challenge and we’ll build a custom solution for you.

Our services

Help desk support

Our experts answer your customers’ technical support requests from your help desk (or email). We support all popular help desk platforms such as WHMCS, Kayako, osTicket, and more.

Live chat support

We act as your live chat support agents, and answer technical support requests 24/7. Our team handles all popular software such as Zopim, Olark, LiveChatInc, and more.

Phone support

We help you configure your phone system so that all support calls are routed to our support team in Phoenix, AZ. We answer support calls with your customized greeting, and function as your own support staff.

Server management

Our experts monitor your servers 24/7 and quickly fix uptime, security or performance issues. We audit and maintain your servers so that you get the best performance and uptime for your server or VPS.

The ipgod difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

Market leader for 18+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

100,000+ servers supported

Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Support features

Available 24/7

Lights are always on at Bobcares for your outsourced web hosting support. You & your customers will get lightning-fast response 24 hours a day, 7 days a week.

Multi-channel support

Your customers can reach us in a channel they are comfortable with – Phone, Live Chat, Help desk or Email.

Customized support SLA

Need 15 minute responses to tickets? 5 minute response to alerts? You can do all that & more with dedicated support.

Flexible support coverage

You can pick the kind of coverage you need. Weekend only, night time, 12 hours or 8 hours – you name it, we’ll provide it.

Single point of contact

An account manager familiar to you will act as the single point of contact at Bobcares for everything that relates to operations, projects, quality & more.

24/7 monitoring & rescue

We prevent customer complaints by monitoring your servers 24/7 and quickly rescuing failed or unresponsive services.

Coordination with your DC

If your server hardware fails, we’ll open a ticket to your data center on your behalf and get the issue resolved.

Server updates & patching

We will apply server updates as soon as they are available. When there are unpatched vulnerability disclosures, we’ll apply a hotfix to prevent exploits.

Security audits & hardening

We’ll audit your server every few weeks and re-harden the server to make sure it can block all new kinds of attacks.

Server performance tuning

We’ll keep your server blazing fast through periodic performance tuning and by fixing server bottlenecks in the event of server load spikes.

Backup management

To make sure you’ll always have a reliable backup, we’ll monitor your backup process, fix backup errors, and periodically test backup integrity.

Pre-sales support

If your prospective customers need help understanding your service features, we’ll guide them towards the right package.

Supported Technologies

We support online businesses that include digital marketers, web hosts, data centers, SaaS companies, and more. With the wide scope of industries & companies we assist, we support a lot of technologies, both widely used & niche software.