How we deliver 100% white label support
We deliver transparent support by answering your customer’s support calls using your phone number (by seamlessly routing calls to our systems) and we make sure all customer interactions are given to you in a report. All responses are customized to reflect your company name, not ours. We’re here for your customers 7 days a week, uninterrupted.
Calls to your tech support number are forwarded seamlessly to our highly trained office in Phoenix, AZ. (We’ll give you a dedicated phone number if you don’t have one.)
Our techs answer the call using your company name. If you’ve opted for an IVR, customized support options will be presented to the caller.
We analyze the technical issue reported, find the solution, and walk your customers through each step of the resolution, until they’re completely happy with the service.
How we help
When faced with a service issue, many people prefer to talk to an actual person. Our techs listen to emotional cues, reassure the caller and steer the conversation such that your customer leaves happy with the service.
Web hosting expertise
Service disruptions in web hosting can have a lot of reasons that range from PC and ISP issues to Server and Network errors. Bobcares techs resolve hundreds of hosting support calls per day, which helps us quickly identify and fix issues in a few minutes.
Compete with market leaders
Big businesses offer a wide range of support options, that’d be too costly or too complicated to implement for a small business. With Bobcares, you get the same world class support system that doesn’t cost an arm and a leg to operate.
Increase support uptime
If you’re out of office, or busy with other calls, or even if your power or phone is down, your customers would be unable to contact you. Bobcares uses redundant power & connectivity so that calls from your customers are attended – each time, every time.
Reduce hold time
As a business owner, you’ll get many phone calls every day, and that can lead to customers spending a lot of time on hold. Bobcares minimizes phone hold time by using a team of agents that handles calls in parallel, all of which you can review using our friendly call interface.
Offering a competitive 24/7 tech support is a costly proposition. It includes salary, infrastructure costs, utility costs, accounting costs, and more. Bobcares offers the same high quality support at a fraction of the cost by sharing the facilities with multiple companies.