Software as a Service providers are faced with challenges in supporting customers and securing, optimizing & deploying heavily-used environments on a daily basis. Bobcares is perfectly fit to help SaaS providers and their customers resolve issues in an industry leading time. To know more,

5 reasons why Bobcares is the right choice for SaaS Hosting Support

SaaS Support Expertise

Extensive experience in supporting SaaS companies

Developer Support

We enable you to get things done – fast

24/7 Availability

On helpdesk, phone & live chat

19+ Years Experience

Founded in 2001, we have a ton of experience

Flexible Billing

Pay in bulk or in part as per your convenience

Plans and Pricing

Server Maintenance

As low as $39/server
  • 24/7 monitoring & rescue
  • Managed software updates
  • Security, speed & backup audits
  • 24/7 access to experts

Ideal for companies that need to focus on their core product and keep their servers reliable with professional care.

Dedicated Support

Custom pricing
  • Experts dedicated to your company
  • Flexible shift times
  • Weekday, weekend or 24/7
  • End-user & server support

Ideal for companies that have complex infrastructure, high support volume or need more than end user support.

On-Demand Support

As low as $29/hour
  • Professional server administration
  • Available 24/7
  • Cloud tech expertise
  • Opt-in proactive support

Suits well for companies that have internal server admin capability, but needs occassional help in fixing complex issues.

Phone Support

100% white labeled, US based tech support for web hosts, web designers, and more.

Custom Solution

Tell us your business challenge and we’ll build a custom solution for you.

The ipgod difference

Support by Computer Science graduates

At Bobcares, your business will be supported by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

Market leader for 18+ years

Bobcares has the greatest history for Outsourced Support. Since 2001, we established all the important benchmarks in quality support such as super fast responses, dedicated staff, and more.

100,000+ servers supported

Over the past 18+ years, Bobcares has supported over 100,000 servers of website owners, web hosts, data centers and more. We achieved this growth by treating the business of each one of our customers as our own.

Located in Phoenix, USA and Kochi, India

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total support cost while not compromising on quality.

ISO 27001 certified information security

We care about the security of your intellectual property and data security. That is why we’ve chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

ISO 9001 certified support quality

We’re committed to delivering top-notch support quality. We reinvest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze hundreds of tickets per month to continually improve support quality.

Our services

End-user Technical Support

Provide expert assistance round the clock. 

Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd

Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:

  • 24/7/365 availability
  • 100% white labeled
  • Email & Help desk support
  • US based phone support
  • Live chat support
  • Response and resolution time SLAs
  • Dedicated quality assurance team
  • VM/Web hosting specialization
  • Certified information security
  • Certified support quality

Server Infrastructure Management

Ensure server speed, security & uptime.

We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.

Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:

  • Security monitoring
  • Performance monitoring
  • Server health monitoring
  • 24/7 emergency support
  • Periodic server hardening
  • Regular performance optimization
  • Vulnerability monitoring and patching
  • Timely system updates
  • Backup & DR management
  • High availability maintenance

How we help

We will manage your SaaS infrastructure and transparently support your customers over phone, live chat and help desk. Here are a few common support roles we fulfill:

End-user technical support

We’ll respond within minutes to support queries round the clock.

Emergency rescue

If your app becomes inaccessible or slow, we’ll get on the case within minutes.

Performance monitoring

We’ll monitor app performance metrics and fine tune service settings for fast access.

System updates & patching

We’ll keep your servers updated, and apply hot fixes during vulnerability disclosures.

Security audit & hardening

We’ll audit your server periodically to find security issues & re-harden the server.

Backup management

We’ll monitor and fix snapshot backups, so that you’ll always have a reliable backup.

DevOps

We’ll work closely with your developers to deliver smooth app release cycles.

Infrastructure design & setup

We’ll help you scale up, migrate or even create a new infrastructure from scratch.