Get even more out of your Vultr account by leaving all your server management needs to us. Spend your time where it’s needed; on your product or service.
Industry leading SLA
Since 1999, we’ve had the most aggressive SLAs and will beat any Vultr SLA.
Simple
Pay in bulk or in part, with no large amount required to get support.
Fast
Get help via Phone, Help Desk or Live Chat immediately.
Experts
We have highly-reviewed, certified engineers who are familiar with Vultr and the many microservices it offers.
SUPPORT PORTFOLIO
What we support
Cloud Compute
Virtual servers maintenance
Bare Metal
24/7 monitoring & maintenance
Block Storage
Application setup & on-demand support
Object Storage
Setup & 24/7 support
Load Balancers
Application setup & management
ipgod helps install, manage, and maintain your applications with the microservices Vultr has to offer. We’re familiar with heavy object & block storage environments. We’re familiar with the larger use cases for the large load-balanced environments in the public cloud & private cloud environments. There is no large commitment upfront to receive support. We’ve been supporting virtual environments since 1999 and have seen the industry evolve and microservices are something we’ve come to specialize in as they grow in size.
We help businesses through support achieve the necessary compliance that Vultr will not help you with. Vultr can get expensive and ipgod helps you understand how to avoid the unnecessary costs that can sometimes get out of control.
HOW WE HELP
How Vultr customers use our service
Quick on-demand support
Fast support to fix business critical functions. Eg. Snag in mass mailing.
Emergency assistance
Lightning fast support for security or uptime issues. Eg. IP blacklisting.
Alert monitoring
Get experts to quickly fix server issues as and when they happen.
Server updates / patching
Apply security and software updates as soon as they are available.
Tier 3 support
Get an experienced admin on call for those tough issues that’s hard to fix.
Server audits & optimization
Periodically audit the server for performance bottlenecks & fix them.
Backup monitoring & audits
Make sure the server’s backup is up to date and reliable.
Infrastructure design
Get expert advice on complex infrastructure design. Eg. High Availability
Server/App migration
Professional help to migrate apps with minimal downtime & zero data loss.
24/7 MONITORING AND EMERGENCY RESCUE
We are the safety net for your servers
24/7 alert monitoring
A server expert checks each alert from your server, and initiates emergency rescue if your server uptime or security is affected.
Emergency rescue
If your server is down or is under attack (from bots, spam, and the like), we’ll login to the server within minutes and restore normalcy.
Preventive patching
Once services are back online, we’ll find out what went wrong, and harden or optimize your server to prevent the issue from recurring.
QUICK ON-DEMAND SUPPORT
We’ll Respond Within 60 Mins
If you need help with your servers, we’re just a mail away – 24/7. Here’s how it’ll work: