From established platforms like cPanel & Plesk to new panels like CWP & Ajenti, we support the full spectrum of web hosting admin panels.
Ipgod routinely manages server infrastructure covering a wide range of technologies. We take care of all technical support and system management tasks that includes, user administration, resource management, storage/network administration, network/system hardening, performance optimization, backup management, system upgrades, etc. Listed below are a few technologies we administer on a day-to-day basis.
Supported control panels
cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.
Plesk is a web hosting automation program that provides a web interface to manage web, mail, DNS, database and other services on Linux and Windows servers.
DirectAdmin is a web hosting control panel that offers user/reseller management and services management on Red Hat, BSD and Debian compatible Linux systems.
Interworx is a Linux based web hosting control panel that has a server administrator interface called NodeWorx and a website owner interface called SiteWorx.
Webmin is the oldest surviving web hosting control panel that now supports both Linux and Windows server administration, and is extensible through modules.
ISPmanager supports a wide range of third-party software and enables management of various services such as web, database and mail through a central web-interface.
WebsitePanel is an open source control panel for Windows hosting that enables users to manage their hosting environment from a centralized web-interface.
How we help
24/7 emergency administration
The responsiveness of a cPanel server affects the popularity and SEO ranking of sites hosted in it. We restore failed services, or even liaise with your service provider to restart the server if it’s needed.
Service configuration assistance
Web owners often require assistance in configuring their web applications and client devices. We help cPanel account owners setup or troubleshoot their web/mail services with detailed step-by-step assistance.
Service performance assistance
The loading speed of a website can be adversely affected by issues such as resource hungry plugins, database optimization, etc. When a performance issue is reported, we quickly find the bottle neck, and restore the service quality.
Account security assistance
Websites are frequently targets for external attacks such as spamming, website defacement, malware hosting, etc. We help cPanel account owners quickly recover from an attack, and restore domain reputation.
Crash recovery assistance
A web application upgrade or a website update can sometimes result in lost or corrupted data. We assist cPanel account owners restore lost data through database repairs, mail box repairs, backup restores, etc.
Account setup and migration
New account setup involves a series of steps such as name server setup, DNS updates, data migration, etc. We help new cPanel account owners quickly setup their services by providing detailed step-by-step assistance.
Account administration and upgrades
As a website matures, webmasters often require more features or more resources. We help your customers grow with you by assisting them in adding services such as SSL, additional IP, increased quota, etc.
To grow your business, you cannot afford to miss any of your pre-sales queries. Our experts learn all aspects of your business policies and cPanel system features, so that your customers get a convincing solution for their hosting needs.
End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over phone, email, help desk or live chat. We routinely fix issues that range from simple mail errors to complex boot errors. .sadasd
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7. Our service includes:
- 24/7/365 availability
- 100% white labeled
- Email & Help desk support
- US based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services so as to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an un-scheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring high quality of service. Our service includes:
- Security monitoring
- Performance monitoring
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Vulnerability monitoring and patching
- Timely system updates
- Backup & DR management
- High availability maintenance